First impressions and customer service has always been a big deal to me. I believe it’s a massive contribution to what separates good from great, especially in today’s world. I’ve always been a fan of getting rid of the counter that separates an employee from a customer, a guest from a ticket agent, a new…
“You must first meet and then exceed the expectations of your customers if you are going to build a reputation for quality service” –Disney Institute Have you ever asked yourself, or even better—parents what their expectations are for children’s ministry? We often hear of people saying to exceed expectations, but how can you exceed them…
Here’s a story I learned from Larry Johnson while he was spending time with the Disneyland Resort. He met a maintenance specialist names Eric and here’s what happened: Eric was installing a generator into the ground in front of the hotel when a family approached him and asked directions to the tram stop. Eric began…