First impressions and customer service has always been a big deal to me. I believe it’s a massive contribution to what separates good from great, especially in today’s world. I’ve always been a fan of getting rid of the counter that separates an employee from a customer, a guest from a ticket agent, a new…
There’s a frequent quote used in our Christian circles. Perhaps you’ve heard it: Healthy things grow. While this statement is not incorrect. It’s often used to imply that if you, your organization or church is healthy you will continue to numerically grow. Well, weeds grow, bacteria grows, cancer grows and the list goes on. Unhealthy…
“You don’t build it for yourself. You know what the people want and you build it for them.” Walt Disney One of my favorite Walt Disney quotes. What would our ministries look like if we created ministries and met the needs of people versus meeting our own needs. The first thing I do when I…
The best way to take your children’s ministry to new heights this year is to release authority, create ownership and become an owner yourself. EVERYONE who works at Disney is a part of the customer service experience. Justyn Smith, If Disney Ran Your Children’s Ministry Have you been to a store and noticed a lack…
I’m often asked what my top recommendation for parenting books are. I have a few favorites for different reasons. I hope if you are ever in need of a great resource that these recommendations will help: Don’t Miss It: Parent every week like it counts by Reggie Joiner and Kristen Ivy This is a very…
Our pastor has said to our team many times that it’s more important for parents to be the heroes in the lives of our kids—not the kid’s pastor. Most leaders would agree with this statement, however few take steps to make it happen. We all want to be great leaders, to impact kids and create…
Hebrews 13:17; 1 Thessalonians 5:12-13 I often look back at my life and am amazed at the journey God has taken me on. I know there are ministers more qualified to do what I do, but God’s grace and the leaders who believe in me have carried me to where I am today. That’s why…
We can probably all agree that we have personal convictions about things, we believe in ownership—the “all in, do whatever it takes” mentality—and know God has a calling on our lives. What do you do though when these three at times can seem at odds? The chances are, you will go through seasons where these…
“What happens when the leader is wrong in a top-down culture? Everyone goes off a cliff…” (Leaders Eat Last, p. 143) This phrase resonated within me while reading through Leaders Eat Last for a second time. Leadership is such a big deal in any culture. Most reading this are probably children’s leaders or pastors. I…
“Good leadership is like exercise. We do not see any improvement to our bodies with day-to-day comparisons. In fact, if we only compare the way our bodies look on a given day to how they looked the previous day, we would think our efforts had been wasted. It’s only when we compare pictures of ourselves…